|Blogs filed under the category - Analysis|
Wondering who is looking at your artist website?
Filed under: Marketing Analysis Tags: Goals Customers Traffic Findings Google+Analytics
Who are these people? This is a question every artist website owner asks, as the number of hits grows. Let us try to look into how Google can help.
Most web services offer rudimentary hit or page counts. But there are many more statistics about your visitors beyond counts. Google has tackled this issue head on, and provides a free but very sophisticated tool called Google Analytics.
You might wonder why Google provides this for free. By helping their clients know how to improve their site, Google knows their paying advertisers will increase their advertising spend. So Google Analytics tries to provide everything you need.
Google Analytics is easy to install. All you have to do is sign up and paste some code on your website. Some artist website services such as our site, MyArtClub.Com make this an easy one step thing to do.
Analyzing site traffic is a great way to see what your visitor is doing on your website. You get to follow what your customers are doing online. You win by learning from them, and adapting your website to take maximum advantage.
This article will not describe each feature and how to use it. Google does a good job of course on their resources pages. See the brief product tour for an overview
Here are couple of good overviews written for artists of the basics of Google Analytics related to marketing art Marketing Art Online: Using Google Analytics
and Why all online artists and art bloggers should use Google Analytics
Cutting to the chase, here is how you can use this powerful tool to augment results for each of the three main goals of an artists websites: to show, connect and sell. (Click here for a discussion on these goals)
Showing your art - Google Analytics helps here to:
Know your customer. You can count your traffic, break it down by geography, and where the traffic came from.
Action: Based on where it is coming from, or what search terms attracted the traffic, you are encouraged to do more of what worked, less of what did not.
Judge your content. Take a look at this artists report in the illustration below, it shows percentages of who clicked where on the page. Interestingly, the first and last positions have higher numbers of clicks.
Action: Experiment with moving art pieces around to see if traffic moves with the piece or with the positioning. This is useful, as it shows which art attracted most interest. Can you add more art like the ones of most interest?
Connect to your customer - Google Analytics helps here to:
Measure the results of your promotions. When you invite your mailing list to view your latest works, or send out a newsletter, you can see how the number of visitors is affected over the next few hours and days.
Action: Experiment with tracking the effect on your traffic of different types of promotions, such as emails or newspaper articles, or mail pieces, even handing out flyers at an Art in the Park event. Follow these events to see what creates more traffic.
Sell to your customer- Google Analytics helps here to:
Measure the sales you get. When clients visit your site see how many enter the sales process pages. How many complete that process? Were there steps on the process where more exited the sales process than on other pages? How might you adjust the ordering pages?
Action: Experiment with different types of sales pages or page content, such as varying the sales story, trying special offers, etc. Your goal is to see what works better, and keep improving and tweaking your sales approach.
Measures of traffic and attention mean nothing. You want to meaningfully expand your audience and build their trust.
Audience: Just measuring Google page view counts and traffic increases does not mean you are developing an audience or growth in the community that you wish to serve. Measure growth in your mailing lists, or interactions from your audience (interactions like comments on blogs, emails to you, etc) to show progress with your art marketing.
Trust: Just measuring attention your website gets in traffic and time spent, does not mean you are building trust. It is trust that truly defines the digital connection you have with your audience. Building online trust takes a lot of time. Be authentic and deliver value consistently to your audience to build trust.
The bottom line:
What then exactly is the value of Google Analytics to artists?!?!
Answer - a general indication of your marketing efforts, and a way to identify potential changes to make.
Try the actions suggested above, prioritized depending on your artist website goals. Take an interest in learning more about your customers by following their activities on your site, you may be in for some surprises!
Set up your Google Analytics, wait a week, and see what your biggest "ah-ha" may be. What did you find? read more ...
Posted by Art Marketer at 05:51
Top 5 key customer-driven necessities to sell art
Filed under: Analysis Marketing Tags: Customers Findings Promoting Website Basics Organizing Selling
A lot of artists wonder what it takes to sell art. They wonder what they have to do to become self supporting selling art. Some dream to earn a good living as an artist.
There is nothing wrong about the idea of selling, and selling often. It doesn't have to be some wild and crazy dream to earn a good living from art. But it does have to be a business.
Stop for a moment and ask yourself this: who do you know that makes a good living doing as they please? Is your answer a movie star, sports star, political figure, perhaps business owner? Think for a moment...are these people really free...totally free....to do anything they like and yet will continue to grow their incomes?
Consider these career types a little deeper and you will see the movie star has to play a written role on screen and do it well, the sports star has to practice, produce points, and the business person is expected to add value to the bottom line. If they do not, their income will diminish and probably quite quickly, not grow.
I think the only possible positive answer to this question is someone who is financially independent with a broad portfolio of business interests not reliant on the investor. A wealthy person can earn a living from their money and investments. They do not have to serve others to live comfortably if their investments are well managed.
Artists who are financially independent are indeed fortunate, however in order to sell their art beyond sporadically, they still need to behave as if they are in business. As an artist you may think simply producing art is a valued service. Isn't that enough value add to be paid? Maybe, but only if someone else takes care of the admin and selling. It will take great art marketing.
In short, all thriving businesses must provide products or services to customers that are 1) unique, 2) desired, 3) known, 4) convenient and 5) current. Let me explain these points from the view of the customer, with the example that they are purchasing a cell phone which is selling extremely well, the iPhone 4. Artists can provide these 5 necessities, here is how:
A cell phone has a Unique Selling Proposition (USP). For example, the Apple iPhone 4 offers slimmer phone, better screen viewing, among other features. Apple itself as supplier is also important. Apple is a well known provider of designs that work well. The stronger the USP for a product vs. other similar solutions, the better it will sell.
All works of original art are by nature unique. Uniqueness of art is a major attraction. This does not mean the art must be only the original. Our art marketing customer survey showed that of all potential customers, 65% said they purchase originals and 67% buy copies.
How the customers value their unique personal connection to the work is more the nature of uniqueness in the art world. Artists create a personal brand image that is unique to them. There is only one you. Customers value knowing the artist, and add the uniqueness of the artist to the uniqueness of the work in valuing an individual art work. Build more about yourself into your art marketing.
There are two main desire marketing aspects, product benefits and scarcity. In the example of the iPhone 4, it has sold very well because the USP offered is something customers value. If the USP of the iPhone 4 was that it made random noises, customers would not like that USP, and that product benefit would be not valued! When Apple launches any new product they follow a set formula to make it seem scarce. The build desire to the point early adopter buyers line up over night to be the first to have one.
Sometimes the uniqueness can turn off a buyer, so just being unique is not enough. A desired work of art is beyond just unique. Customers in our survey (78%) mainly bought on impulse, because they loved the work. Really great quality of the art is the essential element that is required.
Components of quality of art abound, but here is one particular simple view I liked. Artist (or should I say 100 artists in one – click here to understand why I say that ) Shea Hembrey suggests the main aspect of art can be summarized as Head, Hand, and Heart. Does the art and thus the artist stimulate intellectual interest or curiosity? (the head) Does the art illustrate the highest skills of the artist? (the hand) Does the art show the artist's passion? (the heart)
A big part of desire is scarcity, whether real or perceived. When Apple launches any new product they follow a set formula to make it seem scarce. They build desire through pre-launch marketing to the point that buyer's line up over night to be the first to have one.
Original art is very scarce, yet rare is the line up! Creating scarcity is what merchandizing marketing does when the offer is time limited, or available only to the first few in the door, or limited quantity, etc. Artists with better merchandizing use these techniques to boost client's desires. Very few artists market this way, until maybe after they die, and someone else takes up the marketing challenge. Consider pre- releasing information about the art. Arrange a private showing only for special clients. Consider a website with log-in for those privileged few to view hidden pages.
This element is about people knowing about an available product. Typically advertising whether formal or by word of mouth, are the means. Apple and the iPhone 4 are certainly well known, and are advertised everywhere, just to keep it top of mind.
Artists and their art must be known in many ways. Known as to who they are, recognizable in their art, and known for what they stand. The more you show, and are seen by your customers and potential customers, the more chances you have to be known.
It may sound simple, but it may be the artist's greatest challenge to become known. The good news is that, if uniqueness and desire levels are high, then getting known is much easier, as others will help pave the way. Until that hallowed time when others jump in to do your all your marketing, you need to focus mainly on your art, and building customer base as best you can.
Communicate to your buyers often. Websites, newsletters, emails and social media facebook are great ways. Let them know you are still out there, so you too are top of mind.
Be sure to follow up with your current clients to ensure they are most satisfied. When you are very sure they are, ask if they may want to invite a friend or two to your studio. It would be a way to show your appreciation to the client, and that they may show your works to potential new clients.
Today with the general conveniences offered by stores, shopping centers and the internet, all with carefully crafted displays and customer policies, it is hard to imagine buying an iPhone 4 could be made even more convenient. Notice too, a big part of the convenience is the display is especially set to maximize impulse purchases.
As mentioned earlier, customers reported that art is mainly an impulse buy. One implication is that art must be available to be seen. So just being out there, everywhere, with highly attractive product is best. While this is not practical or easy, the more you do to offer your art, the better. Each year plan your exposure count. How many people will see my work, and will know it is by me, and will come to know me and my work? The more you can be seen by potential customers, the more you will sell, and grow your business.
Offer to hang the buyers purchase.
Offer to help them choose a frame.
Offer great money back or gift exchange policies. Our art marketing customer survey also found of art buyers that 70% buy for personal use and 58% buy as a gift. Don't miss the gift opportunity! Have a convenient gift exchange policy. Tickle the customer's impulses with the age old suggestion that this makes a great gift.
A product can be all of the above, but if it is perceived as out of date, it will not sell. In the cell phone example, the iPhone 4 is the current rage, for sure. But sales will plummet the day Apple announces the coming of the iPhone 5. The price of the iPhone 4 will drop at that point, to bring more clients in to their customer base.
New art does not necessarily bump out old art, but there is a school of thought that art from living artists should be perceived as recent works. After all, if you are progressing, a customer may perceive your more recent works to be higher on the progression scale. Keep your products and services evolving! You should be showing progress as an artist, you need not however, to be following fads. Stay true to your art AND progress.
All your marketing print and web promotional items should be current and refreshed regularly.
Stay with the times. Reflect what is going on in our world, through your work. Tell us some interesting stories through your work.
Are you in business?
The list above shines more light on the nature of the demands our customers place on all sellers, and in particular artists. Notice the customer perception of how you fulfill the demands is key. I know you do this already, and can do even more, when you break down what it is you are providing your client. As you think about these, do you see ways to make this a reality? How are you doing in each of these categories? Which area holds the most promise / opportunity?
read more ...
Posted by Art Marketer at 10:57
First results from Xanadu Gallery artist survey
Filed under: Analysis Commentary Marketing Tags: Survey
Xanadu gallery of Phoenix Arizona has posted their first results of their artist survey and they are very interesting to review. The blog provides some share opinions of artists of many types, and geographic base, who want to know where they stand compared to other artists regarding income levels and production levels.
Early results show that those artists with more production correlate to higher sales. Skim the comments too, as there are some are very interesting stories from individual artists. As Xanadu provides more details, we will keep you posted.
MyArtClub.Com is also conducting an art industry survey which is still open for your submission at www.MyArtClub.Com/Survey. The focus of both surveys are similar, but do ask different questions we expect will provide additional marketing insight for artists especially concerning channels to market.
The MyArtClub.Com survey is only 15 minutes, and open to all. If you provide your email address (optional) we will not only send you our report, but as well a copy of your own submission for comparison purposes. Other wise you can read the results on this blog. read more ...
Posted by Art Marketer at 02:48
First results report of 2012 Artist Sales Survey
Filed under: Analysis Marketing Recommendations Commentary Tags: Findings Selling Survey
Many thanks to the 187 artists who took the time to complete the survey. There is a lot of interesting information I am analyzing for this blog entry and likely several more blog reports to come. Individual requested comparative reports for those who signed up will be sent out in the coming 2-3 weeks.
Charts to illustrate the findings presented below, with much more detail, are available to download here. Please open this Artist 2012 Sales Survey Report 1 (If you cannot open see the Adobe Reader download link below)
First a caveat:
Everything presented here is opinion. Do not base your marketing efforts solely on this. You must do your own planning in context of your own business. With a healthy sample size of 187, we do hope to provide you with some reasonable sense of how artists are seeing the art business, and what they plan to do.
The findings are:
Half the 187 responding artists spend 20 or more hours per week. Page 2
Half see their art business as somewhat or very important financially. Page 2
A segment called ">20h-$NB" is defined to be those 70 artists (37%) who reported that they spend 20 or more hours a week, and the income is somewhat or very important to them. (NB is taken from Nota Bene which is good old LATIN for note well, aka 'important'). What I am looking to do by showing results for ALL in comparison wth those artists in this segment, is to show how this particular segment of the responding artists think relative to how the whole group thinks.
I picked those who are able to and do spend most of their working time - you might call them "full timers" - and married with that those who are somewhat or very dependent on the income from their art business. In other words these artists have some skin in the game from a business point of view from both time spent and money needed. You will see that sometimes this group shows some interesting differences when compared to the overall group.
Market outlook is positive for 2012 by all artist respondents, and is even more positive in outlook by the >20h-$NB art business operations. Page 4
Group art shows came out overall on top as best way to get income, but the >20h-$NB artists rank commissions first, and then galleries, solo shows and group shows. Page 5
Promotions that worked in 2011 were # 1 direct selling to clients, then dealing with galleries/agents and media promotions as the most productive avenues, especially for >20h-$NB segment. Page 6
Artist spent about 53% of time producing art (Page 7) and over 73% want to increase that time. Page 8
Original art works sales were 72% of all income, with instruction generating 11% and copies or prints of originals generating 9.4% for all respondents, totaling 92.4% of all income sources. Page 9
The implications are:
You can see where you fit in for hours per week, and review how other artists see the market from that similar perspective.
Prices and sales units are seen to be going up. Artists should not lower prices, rather should at least hold prices steady and increase if their pricing analysis permits. A review of pricing benchmarks would be a worthwhile effort.
The >20h-$NB segment is even more positive about sales opportunities. Seeing is believing! Don't let this very positive opinion sway you too much. You can feel some heart warming positive thoughts to be cautiously optimistic about marketing efforts you undertake this year.
Commissions may be the best way to earn income, be sure you are promoting this or considering how to build this part of your business, if applicable
If direct selling is the most successful, what are your promotions to contact and engage with your clients? Draw up a plan
To increase the amount of time creating art means either having assistance with other time consumers, or getting more time to spend. A way to off load or save time doing admin and set up looks desirable. Could increased learning be done in tandem with creating?
Income sources from originals is already so high it is hard to imagine that increasing as a percentage of your art business. Copies on the other hand do represent a way to reach a lower cost market segment. Our Art Market survey indicated clients buy as many copies as originals.
Instruction while logical and lucrative needs to be balanced in time commitment if you want to increase your time creating and learning. Offer instruction as a block of time – say a weekend retreat – vs several weeks of once a week classes - to retain your maximum time availability.
Anyone who would like a spreadsheet (CSV) copy to examine the detailed survey submissions immediately is most welcome. Email your request for the "Report spreadsheet", to firstname.lastname@example.org
We will continue to report on our findings in upcoming blogs, and hope you find this of help. Please comment below to indicate / pass along your thoughts, comments and suggestions!
Download Adobe Reader software here read more ...
Posted by Art Marketer at 03:14
Why am I getting less traffic?
Filed under: Analysis Tags: Basics history
Several artists have contacted us to find out why their website hits dropped dramatically when we switched over to our new servers at the being of August.
The reason that your artist website hits were so high previously is that the website is constantly being scanned by a variety of robots. Some of these robots are legitimate while others are robots initiated from Russia and China and by scammers and others looking to steal passwords, etc.
Since we have moved to a new server platform, we are able to filter out the robots to just the major search engines i.e. yahoo, google, bing, etc. This has greatly reduced the number of robot hits on the website and the reason that your numbers are down.
It you wish to get a more refined look at the hits on your website, we provide a facility for you to use the google analytics function which allows you to see where the hits are coming from by geography. It will also tell you the source of the traffic i.e. whether it is an actual user or just a robot.
We have set up instructions on setting up this function in our technical blog. Click here to see the setup instructions for using google analytics. read more ...
Posted by Art Marketer at 12:00
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